Privacy Policy

1. Introduction

Downsretal ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, email, text, and other electronic communications made through this platform.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter or updates
• Contact us through our contact forms
• Request property information or consultation
• Register for an account on our website
• Participate in surveys or promotions

Personal information may include:

• Name and contact information (email, phone, address)
• Demographic information
• Property preferences and requirements
• Financial information (when necessary for property transactions)
• Professional information and employment details

Automatically Collected Information

We may automatically collect certain information about your device and browsing patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time spent on pages and interaction data
• Device identifiers and usage patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process and respond to your inquiries
• To send you property listings and market updates
• To personalize your experience on our website
• To improve our website and services
• To conduct market research and analysis
• To comply with legal obligations
• To protect our rights and prevent fraud
• To communicate with you about our services
• To process transactions and provide customer support

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share your information when you have given us explicit consent to do so.

Service Providers

We may share information with third-party service providers who assist us in operating our website and providing our services, including:

• Email marketing platforms
• Website analytics providers
• Customer relationship management systems
• Payment processors
• Legal and professional advisors

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures
• Regular monitoring for security vulnerabilities

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information
• Portability: You can request a copy of your data in a portable format
• Opt-out: You can unsubscribe from marketing communications at any time
• Complaints: You can lodge a complaint about our privacy practices

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For complaints about privacy matters, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au